Whether you are requesting records, paying a statement, reviewing billing questions, or accessing your hospital health portal, our goal is to make the next steps clear, simple, and easy to navigate.
Helpful Information for Billing, Records, and Emergency Department Visits
Below, you will find helpful information related to billing, records access, what to expect during an emergency department visit, and when to seek emergency care. Our goal is to make post-visit information easier to access, easier to understand, and readily available when you need it..
If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately.
Hospital facility charges and physician professional charges are often billed separately. SECP bills for physician services provided during your emergency department visit.
Patients may pay securely online through the SECP payment portal. Accessed by the link above. Payment instructions are also included on your statement.
Please contact the billing support team listed on your statement for account-specific assistance.
SECP works with many insurance providers. Coverage and patient responsibility may vary based on your plan.
Patients may submit a medical record request through MyChart accessed via the link above. Additional identity verification may be required before records are released.
Processing times may vary depending on the request type and applicable privacy requirements.
Some records may be maintained by the hospital where you received care. If needed, we will help direct you to the appropriate records department.
Each visit is different, but care commonly includes check-in, triage, physician evaluation, testing or imaging when needed, treatment, and discharge or admission planning.
Emergency departments prioritize patients based on the severity of illness or injury. Patients with the most urgent medical needs are treated first.
Yes. Patients are typically provided discharge instructions, follow-up recommendations, medications if needed, and guidance on when to return for care.
Seek immediate care for chest pain, stroke symptoms, severe bleeding, serious breathing problems, major injuries, or other urgent concerns. When in doubt, seek emergency care.
Yes. Patients always have the right to seek care in the emergency department.
Emergency departments provide 24/7 hospital-based emergency care. Urgent Care centers often treat many non-life-threatening illnesses and injuries.
No. Federal law requires emergency departments to provide a medical screening examination regardless of insurance or ability to pay.
No. Payment discussions cannot delay emergency screening or stabilizing treatment.
Yes. Hospitals provide language assistance and reasonable communication support for patients who need it.